Nowell Agency, Inc. > Contact Us > Job Opportunities > Commercial Insurance Customer Service Rep (Brandon)

Commercial Insurance Customer Service Rep (Brandon)

This position is available at our location in Brandon.

1498 Old Fannin Rd.

Brandon, MS 39047


Job Description:

  1. Knowledge, Skills and Abilities
  2. Self-starter with the ability to influence others positively
  3. Ability to set priorities and manage work flows to ensure efficient, timely and accurate processing of transactions
  4. Maintain cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts
  5. Good effective communication skills to include both written and verbal communications
  6. Property/Casualty Agents License
  7. Able to analyze information and problem solve
  8. Capability of working in high pressured, fast paced, environment with significant number of disruptions
  9. Word processing skills are a must
  10. We utilize Applied Epic. While knowledge of this systems is a plus, we will offer training


  1. Provide outstanding customer service to all clients, consistently working to ensure 100% customer satisfaction and retention
  2. Provides technical support to Sales Executive
  3. Maintain customer’s account on agency automation system, documenting conversations
  4. Processes incoming mail and phone requests, responding promptly and appropriately
  5. Completes applications with underwriting acceptability with emphasis on completion and accuracy
  6. Markets to carriers in coordination with Sales Executive with follow ups to ensure timely receipt of quotations and policies
  7. Process renewals in coordination with Sales executive
  8. Prepares summaries of insurance, schedules and proposal as needed
  9. Orders and issues binders, certificates, policies, endorsements, and other related items; verifies their accuracy and forwards them to client with appropriate correspondence
  10. Checks policies; facilitating corrections when necessary and coordinates transmittal for policies
  11. Review audits of policies; verifies accuracy and facilitates corrections if needed between client and carrier
  12. Invoicing and pursuing prompt payments
  13. Assist clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status
  14. Actively reviews coverages for possibilities of rounding out accounts


  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Be a great self-starter with a sense of urgency.
  • A Property & Casualty license is preferred but will train good individual.
  • Follow through and exceed current and prospective client expectations.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.

About The Nowell Agency Inc

Our Agency is located across Mississippi specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to join our team today with an email to


The Nowell Agency is committed to providing you with fast and efficient service. If you would like a quote on any of our products please complete the short form below and click submit.

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    The Nowell Agency has been my primary agent for many years and they are attentive, well-staffed, and easy to talk to. Their agency has helped me through state to state moves and career change and kept my assets covered.

    James G.

    My very first insurance experience was when I bought my first house and I called the Nowell agency for a quote. I had no idea what I needed or how much and they were so very kind and knowledgeable and explained everything to me in detail which I so much appreciated. That has been 4 years ago and im still a customer never plan to leave.

    Ashleigh D.

    I have been very pleased with the quick and professional service by the Nowell agency. My agent was very efficient at locating a policy that met my needs and budget. Thank you to Kristy and the Nowell agency for providing me with fantastic customer service. I highly recommend this agency. You will not be disappointed.

    Tripp W.


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